Payment & Shipping

Our payment & shipping terms​

Coronavirus update: Changes in Australia Post’s response to the Coronavirus have had an effect on our delivery times. See the ‘Packing and sending time’ and ‘Delivery time’ sections below for more details.

Order process

We work quickly once you’ve placed your order. From the moment you send your order until it is shipped to you, we will keep you updated on its status.

  1. You submit an order through our website.
  2. We email you an invoice with payment details.
  3. Once paid (and your funds are cleared), we will pack and send your order and send you a notification.
  4. You get your order and are so pleased with our service that you place another order with us. Then we go back to the step 1.

If a product you ordered is temporarily out of stock, we will notify you and work out a solution that meets your needs.

Important: You must pay for your order within Five Business days of placing it. After this time, orders that have not been paid will be cancelled. This means that we don’t miss out on handling your order and that we have correct stock numbers for all of our customers on our website.

Payment options

We accept Bank transfer.

Bank transfer

Features:

  • No fees.
  • Pay in real time, no accruals.
  • Offers us protection on transactions.
  • Transfers between banks have become faster with most transactions clearing in about one business day
Things to note:
  • We wait until your funds are cleared before we pack and send your order or notify for collection.

Packing and sending time

Coronavirus update: Australia Post requires us to lodge our daily mail earlier which may delay the processing of your orders by at least one business day.

You should expect the following updates to packing and sending times during the Coronavirus pandemic, or before Australia Post tells us otherwise.

After receiving your invoice, we will prepare and ship your order within one or two business days. This is dependent on when the payment is received.

Orders are processed during the following hours:

  • 10am to 2pm AEST on weekdays
  • excluding weekends and major Australian public holidays.

We appreciate your patience throughout this period.

Our usual packing and sending time

We will pack and organise postage of your order within two business days of receiving your payment.

We process orders during the following times:

  • 10am to 2pm AEST on weekdays.
  • excluding weekends and major Australian public holidays.

How we pack

All devices and e-liquids are carefully packed and posted in one or multiple boxes/Padded mailers with protective materials to keep them safe in transit.

Each order is packed by hand and given special attention. Please contact us if you receive a defective product, and we will arrange for a replacement in your next order. If you do not receive your order,please fill out our contact form. For more details, please see our warranty and return policies.

Shiping costs

Postage costs are automatically calculated in the cart and will depend on the size of your order (as this affects the weight of the parcel) and your location.

You will have a number of shipping options to choose from in your cart upon checkout, each one having a slightly different estimated time of delivery and price. See ‘Delivery times’ below.

Postage companies

Where possible we use Australia Post with tracking and signature delivery to ensure that you receive your order promptly and securely.

Please note:

  • Orders that include lithium ion batteries cannot be sent with Australia Post Express Post service due to regulations prohibiting batteries on airplanes. You can choose any other shipping option that we have available.
  • You may receive more than one parcel as part of your order.

Delivery time

Coronavirus update: Australia Post (including StarTrack) are experiencing delays in postage delivery. Please visit the Australia Post website for more details.

Below are the standard estimated delivery times quoted by Australia Post and StarTrack of the services you can choose from for postage.

All delivery times highly depend on:

  • your location – the further you are from our warehouse in Brisbane, the longer it may take to receive your parcel
  • any other circumstances that may affect delivery times such as a pandemic, natural disasters etc.
  1. Standard Post (Australia Post) estimated delivery time: 3 – 5 business days.
  2. Express Post (Australia Post – by air) estimated delivery time: 2 – 3 business days. We cannot send orders that include lithium ion batteries with this service.

Order tracking

  1. Once we ship your order, you will receive an email confirmation from us. You can then track your parcel via the following links depending on which postage service you selected:
  • Track your Australia Post parcel
  • On the day of arrival you will receive an SMS and/or email notification that your parcel is on its way (for Australia Post parcels).
  • If no one is present to sign for the parcel upon arrival, it will be sent to the nearest post office, business hub or StarTrack Depot.
  • You will be notified by either SMS, email and/or letter box of the location of the post office, business hub or StarTrack Depot and when you can pick it up.
  • Please ensure you take your ID with you for collection.

Warranty and returns

All our hardware comes with 90 day (three months) manufacturer’s warranty from the date on the receipt of your customer’s purchase. This warranty excludes tanks, glass, atomisers (coils) and e-liquid. See our warranty and returns terms for more information.

Please also see our terms and conditions for more information on use of this website and products.

Please note: our delivery terms and conditions can change at any time.

If you have any questions, please contact us.